Frequently Asked Questions
What products and services do you offer?
We specialise in personalised engraved gifts—including keychains, jewellery, keepsakes, Masonic items, pet tags, memorials, signs, plaques, trophies, and corporate awards. We also offer bespoke engraving services for custom requests.
How does bespoke engraving work?
Our bespoke service allows you to send us your own design or request a design from scratch. We use skilled craftsmen and precision engraving technology to work on a wide range of materials including metal, wood, glass, plastic, and leather.
How can I place a customised order?
- Browse our categories or bespoke section and select your product.
- Choose engraving options—text lines, fonts, images, even upload your own artwork.
- Preview your customisation, add to cart, and proceed to checkout.
What are your shipping times and policies?
We aim to process and dispatch orders promptly, depending on engraving complexity and stock availability.
How do I track my order?
Once your order is shipped, we'll email you a tracking number.
You can also log into your My Orders page for live updates .
I can’t find what I’m looking for—what now?
Have a unique engraving idea that doesn’t fit a product template?
Use the Contact Us page to get in touch with our team. We’re happy to assist you with bespoke enquiries.