Frequently Asked Questions (FAQ)

At Trusted Engravers, we specialize in high-quality, custom engraving services. Our product range includes:

• Personalised gifts such as keychains, jewelry, and keepsakes.
• Custom plaques and awards for corporate recognition, sports achievements, and special events.
• Engraved nameplates for desks, doors, or professional use.
• Industrial engraving for labels, signage, and equipment.
• Pet tags and memorials to honor your beloved pets.

Each item is crafted with precision, ensuring long-lasting and high-quality engraving.
If you have a specific product in mind that isn't listed on our website, feel free to contact us to discuss customisation options.

Placing an order is simple and can be done directly through our website:

1. Browse our selection of products and choose the item you want to customise.
2. Use our online customisation tools to add text, select fonts, or upload images/logos.
3. Review your design preview to ensure accuracy.
4. Proceed to checkout and enter your shipping details.
5. Complete your purchase through our secure payment gateway.

Once your order is placed, you will receive a confirmation email with the order details. If you need any modifications after placing your order, please contact our support team as soon as possible. Regretfully, modifications are not possible once your order has begun production.

We offer engraving services on a wide variety of materials, including but not limited to:

• Metals – Stainless steel, brass, aluminum, and gold/silver plating.
• Wood – Birch, walnut, oak, and bamboo.
• Acrylic & Plastic – Ideal for signage and nameplates.
• Glass & Crystal – Used for trophies, awards, and drinkware.
• Leather – Perfect for wallets, keychains, and accessories.

If you have a specific material in mind, please reach out to us to confirm its suitability for engraving. We use different engraving techniques depending on the material, ensuring the best possible outcome for each product.

Our standard processing time for custom orders is 3-5 business days. This includes design preparation, engraving, and quality checks.

Shipping times vary based on location and the shipping method chosen at checkout:

• Standard Shipping: 3-7 business days.
• Express Shipping: 1-3 business days.

If you need an order urgently, we recommend selecting an expedited shipping option or contacting our team to confirm availability.
During peak seasons (such as holidays), processing times may be slightly longer. We appreciate your patience and always strive to deliver your order as quickly as possible.

Yes! We cater to bulk, corporate, and wedding engraving orders for a variety of occasions. Whether you need a large number of personalised items for an event, business, or special day, we can accommodate your request.

Corporate & Business Orders
We provide high-quality engraving services for:

• Corporate gifting – Custom awards, trophies, plaques, and branded promotional products.
• Employee nameplates & badges – Desk nameplates, door signs, and identification tags.
• Industrial & commercial engraving – Machine labels, safety signs, and equipment tags.
• Event giveaways – Engraved pens, keychains, and custom merchandise.

Wedding & Special Event Orders
Make your big day even more special with custom-engraved keepsakes for your wedding, anniversary, or special event. We offer:

• Personalised wedding favors – Engraved keychains, coasters, and keepsakes for guests.
• Custom table decor & signage – Engraved table numbers, nameplates, and welcome signs.
• Bridal party gifts – Engraved jewelry, cufflinks, and accessories for bridesmaids and groomsmen.
• Couple keepsakes – Personalized vow books, engraved photo frames, and love locks.

For bulk and wedding orders, we offer discounted pricing and customized design services to match your theme and preferences. Contact our team with your specific requirements, and we’ll provide a quote and timeline for completion.

Because our products are custom-made, we do not accept returns or exchanges unless the item arrives damaged or defective.

If you receive a defective or incorrect product, please follow these steps:

1. Contact our customer support team within 7 days of receiving your order by completing a Returns Authorisation request.
2. Provide clear photos of the issue for verification.
3. Once approved, we will arrange for a replacement or refund based on the situation.

We take great care in our engraving process, and customer satisfaction is our priority. Please double-check all customisation details before submitting your order to avoid any errors.

Currently, we primarily ship within the United Kingdom. However, we may accommodate international orders on a case-by-case basis.

If you're interested in placing an order from outside the UK:

• Contact us before ordering to discuss international shipping options.
• Note that additional shipping fees and customs duties may apply.
• Delivery times for international orders will vary based on location and shipping method.

We are working on expanding our shipping services, so stay tuned for updates!

Yes! We welcome fully custom engraving requests. Whether you have a unique design, logo, or special artwork, our engraving team can work with you to create a one-of-a-kind piece. To request a custom design:

1. Contact us with your idea and provide any necessary details (e.g., images, dimensions, text).
2. Our design team will review your request and send a mock-up or proof.
3. Once approved, we will proceed with engraving and production.

There may be an additional fee for highly complex designs, but we always strive to keep pricing fair and transparent.

To maintain the quality and longevity of your engraved item, follow these care instructions based on the material:

• Metal Engraved Items: Use a soft microfiber cloth and mild soapy water to clean. Avoid harsh chemicals that may tarnish the metal.
• Wood Engraved Items: Keep away from excessive moisture. Clean gently with a dry or slightly damp cloth. Avoid direct sunlight for extended periods.
• Acrylic & Plastic Items: Wipe with a damp cloth and avoid abrasive materials to prevent scratches.
• Glass Engraved Items: Hand wash carefully and avoid exposing to sudden temperature changes to prevent cracking.

If you need specific care instructions for your product, don’t hesitate to reach out to us!